Privacy Policy

How we collect, use, and protect your information.

Effective Date: December 29, 2025

Last Updated: December 29, 2025

Regenyx® digital platform (the “Platform”) is operated by Regenyx Health & Wellness, LLC, a non-clinical technology company that provides digital infrastructure and administrative support services (“Regenyx,” “we,” “us,” or “our”).

This Privacy Policy explains how information is collected, used, and shared when you visit our website, register for the platform, or interact with Regenyx services. Medical care is provided by independent licensed healthcare providers, not by Regenyx.

Scope

This Privacy Policy applies to individuals who visit the Regenyx website, register for an account, or otherwise interact with the Regenyx platform and related non-clinical services.

Specifically, this Privacy Policy governs information collected in connection with:

The Regenyx website
Platform registration and account access
Non-clinical technology, administrative, and support services provided by Regenyx

This Privacy Policy does not govern:

Medical care or clinical services provided by independent licensed healthcare providers
Medical records or clinical information maintained by such providers
Third-party websites, services, or applications that may be linked to or accessible from the Regenyx platform

Independent healthcare providers and third parties maintain their own privacy practices and are responsible for their own compliance with applicable laws.

Information We Collect

Information You Provide

We collect information you voluntarily provide, such as:

Name, email address, phone number
Interest & Preference (Non-Clinical). We may collect information you choose to share about your interests and preferences (e.g. Interests for wellness or performance) to personalize you experience and route you to relevant non-clinical resources
Account login credentials
Platform registration details
Communications with customer support
Non-clinical interest or preferences you choose to share

We do not use health or clinical information for advertising or targeted marketing.

When you visit the website or use the platform, we automatically collect:

IP address
Device type, browser, and operating system
Session timestamps
Pages viewed and interaction data

This information is used for security, platform performance, and analytics.

Marketing & Referral Attribution

We collect limited information about how users find Regenyx, such as:

Referral source (e.g., Facebook, Instagram, search engines)
Campaign identifiers (e.g., UTM parameters)
Interaction with marketing pages

Important:

Marketing and analytics tools are limited to non-clinical pages. Regenyx does not use medical or health information for advertising or marketing purposes.

We use this information to understand which pages and messages are helpful and to improve site performance.

We do not use health or clinical information or information submitted in provider-directed clinical flows for advertising or targeted marketing.

Communications

If you contact Regenyx, we may collect emails, support inquiries, or administrative communications. Communications may be retained for quality, training, and compliance purposes.

SMS Communications

If you give us your mobile number and opt in, we may send text messages about your account and use of the Platform. These may include scheduling updates, billing notices, security alerts, support replies, and general platform information.

We do not provide medical advice, diagnoses, lab results, prescription details, or treatment information by text. Clinical matters are handled by independent licensed Providers through their own systems. Message frequency may vary. Message and data rates may apply. You are not required to receive texts to access services. You may opt out of marketing texts at any time by replying STOP, UNSUBSCRIBE, or CANCEL. Account-related messages needed to manage your active account may continue while your account is active.

We may use contracted service providers to send text messages on our behalf.

SMS Opt-in Data and Consent Disclosure

We will notshare your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

No mobile information will be sold or shared with third parties for promotional or marketing purposes.

Payments

Payments are processed by third-party payment processors. Regenyx does not store full credit or debit card numbers and receives only limited transaction information such as payment status.

Health & Clinical Information

Regenyx does not provide medical care and is not the custodian of medical records.

Health information submitted through the Platform is collected on behalf of the independent licensed Providers and is governed by their privacy practices and applicable law. Regenyx accesses such information only to provide permitted technology and administrative support services.

Where applicable, protected health information is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.

How We Use Information

We use information to:

Operate and maintain the platform
Create and manage user accounts
Provide customer support
Enable communications and notifications
Process payments
Monitor security and prevent fraud
Analyze platform performance and marketing effectiveness
Comply with legal obligations

Regenyx does not use information to make medical or clinical decisions.

How Information Is Shared

Regenyx shares information only as reasonably necessary to operate the platform, provide services, and comply with legal obligations.

Service Providers

We may share information with third-party service providers that perform services on our behalf, such as:

Website and application hosting
Communications delivery (e.g., email or SMS)
Payment processing
Analytics and platform performance monitoring
Security, fraud prevention, and system support

These service providers are permitted to use information only to perform services for Regenyx and are subject to contractual confidentiality and data protection obligations.

Fulfillment & Logistics Providers (non-clinical products)

If you purchase non-clinical products, we may share order and shipping information with fulfillment partners to complete delivery.

Licensed Medical Providers

We may share information with independent licensed healthcare Providers to facilitate services you request. Providers are solely responsible for medical care and for maintaining medical records.

Legal, Compliance, & Safety

We may disclose information when we believe such disclosure is necessary to:

Comply with applicable law, regulation, subpoena, or court order
Respond to lawful requests from government authorities
Protect the rights, property, or safety of Regenyx, users, providers, or others
Detect, prevent, or address fraud, security, or technical issues

Business Transactions

Information may be disclosed in connection with a merger, acquisition, financing, restructuring, or sale of all or a portion of Regenyx’s assets, subject to appropriate confidentiality protections.

What We Do Not Do

Regenyx does not:

Sell personal information
Use medical or health information for advertising purposes
Use health or clinical information for advertising
Share health information for marketing

Allow services to use data for their own purposes

Cookies & Similar Technologies

We use cookies and similar technologies to:

Enable core site functionality
Analyze usage and performance
Measure marketing effectiveness

You may control cookies through your browser settings. Some features may not function properly if cookies are disabled.

Data Security

Regenyx implements administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. Safeguards are applied based on the type and sensitivity of the information involved.

Information transmitted through the Platform is protected using Secure Socket Layer (SSL) encryption technology.

Information processed through the platform may include:

Personal Information (PII), such as contact and account information
Payment Information (PCI), which is processed exclusively by third-party payment processors and not stored by Regenyx
Health-related information, which is processed on behalf of licensed medical providers and subject to provider controlled privacy and security obligations

Security measures include, where appropriate:

Role-based access controls and least-privilege principles
Encryption of data in transit and at rest
Secure authentication and access monitoring
System logging and activity monitoring
Vendor security and confidentiality requirements
Periodic review of security practices and controls

Access to information is limited to authorized personnel and service providers who require such access to perform permitted functions on our behalf.

While we take reasonable steps to safeguard information, no system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information only as long as reasonably necessary to:

Provide services
Meet legal and compliance obligations
Resolve disputes and enforce agreements

Information may be deleted or de-identified when no longer required. Retention periods vary based on the type of information (e.g. account, communications, or transactional records) and legal requirements.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or limit the use of your information. You may have the right to opt out of certain sharing on targeted advertising where required by law. Requests may be submitted to [email protected]. You may also be able to use browser-based controls (such as cookie settings) to limit certain tracking technologies. Requests may be submitted to [email protected].

Children’s Privacy

The Regenyx platform is intended for individuals eighteen (18) years of age or older. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at [email protected] or by regular mail at:

Attn: Privacy Officer

Regenyx Health & Wellness LLC

8401 Maryland Dr., Ste A

Richmond, VA 23294