Regenyx Frequently Asked Questions
Got questions? We’ve got answers. Browse our frequently asked questions below, and if you need more help, our team is just a message away.
About Regenyx
What is Regenyx?
Regenyx is a digital health platform that provides technology and administrative support to connect you with independent, licensed healthcare providers. Regenyx does not provide medical care or make clinical decisions.
Does Regenyx provide medical care?
No. Medical services are provided solely by independent licensed providers who are not owned or controlled by Regenyx. Providers are responsible for diagnosis, treatment, and prescribing decisions.
Is this telehealth?
Yes. When appropriate and permitted by law, providers may use secure telehealth technologies for consultations and follow-up care.
Is Regenyx insurance-based?
No. All services are private-pay. Regenyx and participating providers do not bill insurance, Medicare, or Medicaid.
Getting Started
How does the process work?
- Create your account
- Complete intake and required information
- Meet with an independent provider (if applicable)
- If a provider determines treatment is appropriate, you may authorize payment
- Services and prescriptions, if any, are fulfilled by independent providers and licensed pharmacies
Do I need lab work?
Many programs require lab evaluation. Providers use objective clinical data to determine whether any treatment is appropriate.
What if I’m not approved for treatment?
If a provider determines treatment is not appropriate, medication-related charges will not apply.
Safety & Medical Oversight
Are treatments safe?
All medical decisions are made by licensed providers. When prescribed, therapies are selected based on clinical evaluation, lab review, and safety considerations.
Will I need ongoing monitoring?
Yes, when clinically indicated. Providers may require follow-up visits and labs to ensure appropriate monitoring.
Can this replace my primary doctor?
No. Regenyx does not replace your primary care provider. Providers may coordinate with your existing care team when appropriate.
Is this for emergencies?
No. Regenyx is not intended for emergency care. Call 911 or seek immediate in-person care if you are experiencing an emergency.
Programs
Renew – Metabolic Health & Weight Care
What does Renew address?
Renew focuses on metabolic health, weight management, and long-term metabolic stability through provider-directed care.
Are prescription medications included?
If a licensed provider determines that prescription therapy is clinically appropriate, you may be offered that option. Not all patients are candidates. Individual results vary.
How quickly will I see results?
Timelines vary based on your biology, health history, and treatment plan. Providers monitor progress and adjust when appropriate.
Sustain – Vitality, Longevity & Performance
What biomarkers are evaluated?
Providers may assess metabolic markers, hormone levels, inflammatory markers, and other clinically relevant labs to evaluate overall health.
Is this just supplements?
No. Recommendations, if any, are based on clinical evaluation and may include prescription or non-prescription options as determined by a licensed provider.
Is this for athletes only?
No. Sustain is designed for adults seeking structured, clinician-directed support for long-term health optimization.
Clarity – Mind, Mood & Cognitive Health
Can this help with mood or focus?
Providers assess biological contributors such as hormones, inflammation, and metabolic markers. This program does not replace psychiatric care.
Will I need to stop my current medications?
Not necessarily. Providers evaluate your existing regimen and prioritize safety.
Restore – Advanced Recovery & Regenerative Support
Are these safe?
When prescribed and monitored by a licensed provider, treatment decisions are made with safety and clinical appropriateness in mind.
Refine – Skin & Hair Health
How is this different from over-the-counter products?
Providers evaluate internal factors such as hormones and nutritional markers to determine whether clinical treatment is appropriate.
Will this help with hair loss?
If hair loss is related to addressable medical factors, a provider may recommend an appropriate plan following evaluation.
Align – Hormone & Sexual Health
Is hormone therapy safe?
When prescribed and monitored by a licensed provider, hormone therapy is a well-established medical treatment. Ongoing lab monitoring is required.
Will treatment affect natural hormone production?
Some therapies may affect endogenous hormone production. Providers discuss risks and monitoring before initiating care.
Thrive – Lifestyle & Coaching
Do I need to be in a medical program?
No. Thrive may be standalone or complementary to provider-directed care.
Is coaching medical care?
No. Coaching is non-clinical and focuses on lifestyle, nutrition, and behavior change support.
Medications & Pharmacies
Who dispenses prescriptions?
All prescriptions are dispensed by independent, licensed pharmacies. Regenyx does not manufacture, compound, or dispense medications.
Regenyx Terms + Conditions 2026…
Are medications guaranteed?
No. Prescriptions are issued only if an independent provider determines they are clinically appropriate.
Payments & Billing
How does billing work?
Membership fees are billed monthly and renew automatically unless canceled.
Regenyx Terms + Conditions 2026…
Are fees refundable?
Membership and platform fees are generally non-refundable once billed. Medication and lab charges are non-refundable once processed or fulfilled, except where required by law.
Regenyx Terms + Conditions 2026…
Can I cancel anytime?
Yes. Cancellation stops future recurring charges but does not reverse charges already billed.
Regenyx Terms + Conditions 2026…
Privacy & Data Security
Is my information secure?
Regenyx uses administrative, technical, and physical safeguards to protect information.
Regenyx Health-Wellness – Priva…
Does Regenyx sell my data?
No. Regenyx does not sell personal information or use health information for advertising.
Regenyx Health-Wellness – Priva…
Will I receive marketing texts?
Only if you opt in. Consent is voluntary and not required to access care. You may opt out at any time.
Regenyx Health-Wellness – Priva…
Eligibility
Who can use Regenyx?
You must be 18 years or older and legally able to enter into an agreement.
Regenyx Terms + Conditions 2026…
Final Clarity
Regenyx provides digital infrastructure and administrative support. Medical services are provided solely by independent licensed healthcare providers. Treatment decisions are individualized and based on clinical evaluation. Results vary.
