Our Terms, Made Simple
Clear guidelines for using our platform and services.
Platform Operator
Regenyx® digital platform (the “Platform”) is operated by Regenyx Health & Wellness, LLC, a non-clinical technology company that provides digital infrastructure and administrative support services (“Regenyx,” “we,” “us,” or “our”) owns and operates the websites located at www.regenyxhealthwellness.com and www.regenyx.health and may have previously, now or in the future own and/or operate a “Regenyx” mobile application (collectively, the “Platform”).
Acceptance of Terms
By accessing or using the Platform, you agree to these Terms. If you do not agree, you may not access or use the Platform.
No Medical Care or Advice
Regenyx does not provide medical care, advice, diagnoses, or treatment. We do not practice medicine or any licensed profession
We do not control or influence medical decision-making.
Independent Healthcare Providers
Medical services that may be made available through the Platform are provided solely by independent, licensed healthcare professionals or professional entities that are not owned, operated, or controlled by Regenyx (each, a “Provider”).
Providers are solely responsible for all medical judgment, diagnosis, treatment, prescribing decisions, and patient care.
Service Availability
Access to Provider services depends on your physical location at the time of consultation, applicable state law, and the individual Provider’s licensure.
Telehealth services are offered nationwide within the United States, subject to these requirements. Patients must be physically located in a state where the Provider delivering services is licensed at the time of consultation.
Availability of specific services may vary based on state regulations and clinical appropriateness, as determined solely by the independent Provider.
Services are not available outside of the United States. The Platform may not be available in all locations where prohibited by law.
Regenyx does not control provider licensure status or clinical practice locations.
Use of Technology
Regenyx provides software tools, record-keeping infrastructure, and other digital resources that may be used by Providers in connection with their independent medical practices.
Regenyx does not supervise, manage, or direct Providers’ clinical activities and does not exercise medical judgment.
Medical records are created, maintained, and controlled by independent licensed Providers in accordance with applicable law. Regenyx is not the custodian of medical records.
General Information
Any content on the Platform is for general information only. It is not a substitute for professional medical advice. Reliance on such content is at your own risk.
Pharmacy Services
Any prescription medications, if prescribed, are dispensed by independent, licensed pharmacies. Regenyx does not own or operate pharmacies and does not manufacture, compound, or dispense medications.
Payments and Services
Regenyx may facilitate payment processing and provide non-clinical administrative services through the Platform. Payments are processed through third-party payment processors. Regenyx does not store full payment card information. Regenyx does not practice medicine, does not control clinical decision-making, and does not receive compensation based on medical judgment or prescribing decisions.
If a licensed Provider independently determines that a treatment protocol is clinically appropriate, you may be offered the option to purchase prescription medications and/or laboratory diagnostic services associated with that protocol. These charges are separate from membership fees and apply only if a Provider approves a protocol and you authorize the applicable charge.
If a Provider determines that treatment is not appropriate, medication-related charges will not apply.
Private-Pay Services. All services made available through the Platform are offered on a private-pay basis only. Regenyx and the Providers do not submit claims to private insurance, Medicare, Medicaid, or other government healthcare programs. Users are responsible for payment of all applicable fees.
Membership Billing & Cancellation. Membership fees are billed monthly and renew automatically unless canceled.
Membership fees are considered earned once the applicable billing period begins and access to the Platform and Provider consultation has been made available.
You may cancel your membership at any time by contacting [email protected] prior to your next scheduled billing date. Cancellation stops future recurring charges only and does not reverse charges already billed.
Refunds. Membership fees are non-refundable once billed.
Prescription medication and laboratory-related charges, if authorized and processed, are non-refundable once fulfillment or processing has begun, except where required by applicable law.
Regenyx may, in its sole discretion, determine whether to issue a refund in limited circumstances. Any such determination does not create a right to a refund or establish a precedent.
Text Messaging (SMS) Communication
By providing your mobile phone number and choosing to receive text messages through the Platform, you consent to receive SMS or MMS messages from Regenyx and its authorized service providers.
These messages may include:
- Service-related messages such as account notifications, appointment reminders, care coordination updates, and platform alerts
- Marketing messages such as wellness offerings, program updates, educational content, and promotions related to Regenyx services
Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.
Consent and Opt-In. Your consent to receive text messages is voluntary and is not required to access medical services or care. Consent may be provided through the Platform, including during account creation, form submissions, marketing sign-ups, or other interactions where you choose to receive text communications.
Opt-Out and Support. You may stop receiving text messages at any time by replying STOP, UNSUBSCRIBE, or CANCEL to any message. Depending on the type of messages you receive, opting out may apply only to certain messages, such as marketing messages, while service-related messages may continue as needed for your use of the Platform.
You may receive a single confirmation message. For help, reply HELP or contact Regenyx using the contact information provided on the Platform.
Eligibility
You must be at least eighteen (18) years old and capable of entering into a legally binding agreement to use the Platform. You represent that all information you provide is accurate and complete.
User Accounts & Responsibilities
You may be required to create an account to access certain features of the Platform. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. You agree to notify Regenyx promptly of any unauthorized use of your account.
By using the Platform, you establish a direct customer relationship with Regenyx for access to the Platform and related non-clinical services. You do not establish a doctor-patient or other healthcare provider relationship with Regenyx.
In connection with your use of the Platform, you may provide personal information. All information collected through the Platform is handled in accordance with the Regenyx Privacy Policy, which is incorporated into these Terms by reference.
Telehealth Consent
By using the Platform to access services from Providers, you acknowledge and consent to the use of Telehealth technologies where permitted by applicable law.
Telehealth services are provided solely by independently licensed Providers who retain full responsibility for clinical decision-making.
Your use of Telehealth services is subject to the Regenyx Telehealth Consent, which is incorporated into these Terms by reference and available on the Platform. By using Telehealth services, you acknowledge that you have reviewed and agree to that Telehealth Consent.
You may withdraw consent to Telehealth at any time by discontinuing use of the Platform or notifying your Provider.
Telehealth services are not appropriate for emergencies. If you are experiencing a medical emergency, call 911 or seek immediate in-person care.
No Emergency Services
The Platform and any text messaging features are not intended for emergency or urgent use.
If you believe you are experiencing a medical emergency, call 911 or seek immediate in-person emergency care.
If you are experiencing thoughts of self-harm or suicide, call 911 or contact the 988 Suicide & Crisis Lifeline immediately by dialing 988.
User Conduct
You agree not to:
- Use the Platform for unlawful or fraudulent purposes
- Interfere with Platform operation or security
- Attempt unauthorized access to systems or data
- Provide false or misleading information
We may suspend or terminate your access for violations.
Intellectual Property
All content, software, trademarks, logos, and other materials made available through the Platform are owned by or licensed to Regenyx and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Platform for personal, non-commercial purposes in accordance with these Terms.
Third-Party Services
The Platform may include links to or integrations with third-party services, including Provider services, pharmacy services, and messaging providers. Regenyx does not control and is not responsible for the content, policies, or practices of any third party.
Disclaimer of Warranties
The Platform is provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, Regenyx disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability
To the maximum extent permitted by law, Regenyx shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Platform. Regenyx is not responsible for the acts or omissions of Providers, pharmacies, or third-party service providers.
Indemnification
You agree to indemnify and hold harmless Regenyx from and against any claims, liabilities, damages, losses, or expenses arising out of your use of the Platform, your violation of these Terms, or your interactions with Providers or third parties.
Arbitration and Class Action Waiver
Any dispute arising out of or relating to these Terms or the Platform shall be resolved through binding arbitration on an individual basis, and not as a class or collective action, except where prohibited by law.
Governing Law
These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.
Changes to These Terms
Regenyx may modify these Terms from time to time. Changes are effective upon posting to the Platform. Your continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.
Contact Us
Phone: (804) 223-2707
Email: [email protected]
Regenyx Health & Wellness, LLC
8401 Mayland Dr, Suite A
Richmond, VA 23294
