RE Collection Refund and Returns Policy

RE Collection Merchandise Returns & Exchanges

Last Updated: August 2026

Merchandise Return Policy

At the RE Collection, every item is created specifically for you after your order is placed. Because our products are made-to-order, we are unable to accept returns or exchanges for changes of mind, incorrect size selection, or color preference.

We encourage you to review sizing information carefully before placing your order.

This Policy Applies Only to Merchandise

This policy applies exclusively to merchandise purchased from the RE Collection.

It does not apply to:

• Medical consultations
• Memberships
• Prescription medications
• Compounded medications
• Supplements
• Laboratory testing
• Healthcare services
• Any products or services provided by Regenyx Health & Wellness

Medical services and healthcare products are governed by their own patient agreements and applicable policies.

Damaged, Defective, or Incorrect Orders

If your order arrives:

• Damaged
• Defective
• Misprinted
• Incorrect
• Different from what you ordered

Please contact us within 30 days of delivery.

Email: hello@regenyx.health

Please include:

• Your order number
• A brief description of the issue
• Clear photographs of the product and packaging

Once reviewed, we’ll work quickly to replace the item at no additional cost whenever appropriate.

Size Exchanges

Because each product is made specifically for your order, we cannot offer exchanges for:

• Incorrect size ordered
• Color preference
• Style preference
• Change of mind

Please review the sizing guide included with each product before ordering.

Order Changes & Cancellations

Because production begins shortly after an order is placed, order changes or cancellations may not be possible once production has started.

If you need assistance, contact us as soon as possible after placing your order, and we’ll do our best to help.

Shipping Issues

If your package appears lost, delayed, or damaged during shipping, please contact us. We’ll work directly with our fulfillment partner to investigate and help resolve the issue.

Refunds

Refunds may be issued when:
• A replacement cannot be provided
• An item is confirmed to be defective or incorrect
• Another appropriate resolution is not available

Approved refunds will be returned to the original payment method. Processing times may vary depending on your financial institution.

Questions?

We’re committed to making sure every customer has a great experience with the RE Collection.

If you have any questions regarding your order, please contact us.

Email: hello@regenyx.health

Our Promise

We stand behind the quality of every item we sell. If something isn’t right because of a manufacturing or fulfillment error, we’ll make it right. Our goal is for every piece you receive to reflect the quality and attention to detail that defines the RE Collection.

RE Collection
Built for more. Made for you.