RE Collection Shipping Policy

RE Collection Shipping Policy

Last Updated: August 2026

Order Fulfillment

Products in the RE Collection are made to order. Once your order is placed, it is sent to our fulfillment partner for production before shipment.

Because items are produced specifically for each order, fulfillment time is separate from shipping/transit time.

Processing & Fulfillment Times

Most orders are typically processed and prepared for shipment within 2–5 business days. During holidays, promotional periods, new product launches, or periods of high order volume, fulfillment may take longer.

Once your order has shipped, you will receive shipping confirmation and tracking information when available.

Shipping Times

Delivery times vary depending on the shipping destination, carrier, shipping method, and fulfillment location.

Shipping estimates provided during checkout or by the carrier are estimates and are not guaranteed delivery dates.

RE Collection is not responsible for carrier delays, weather disruptions, transportation interruptions, or other circumstances outside of our reasonable control.

Shipping Costs

Applicable shipping charges are calculated and displayed during checkout before your order is submitted.

Tracking Your Order

When tracking information is available, it will be sent to the email address provided with your order.

Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your order.

If you notice an error after placing an order, contact us as soon as possible at hello@regenyx.health. Because orders may enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.

Additional shipping or replacement costs resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility.

Lost or Delayed Packages

If your tracking information indicates that your package is significantly delayed or appears to be lost in transit, please contact us at hello@regenyx.health.

We will work with our fulfillment and shipping partners to investigate the shipment and determine the appropriate resolution.

Packages Marked Delivered

If tracking indicates that an order was delivered but you cannot locate it, please first check the delivery area, household members, neighbors, and any location where the carrier may have safely left the package.

If you are still unable to locate the package, contact us and we will assist you in reviewing the available tracking information and determining appropriate next steps.

Damaged, Defective, or Incorrect Orders

If your merchandise arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.

Include your order number, a description of the issue, and clear photographs of the product and packaging when applicable.

These situations are handled according to our RE Collection Refund & Return Policy.

International Shipping

If international shipping is available at checkout, customers may be responsible for applicable customs duties, import taxes, fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping charge unless specifically stated at checkout.

Questions About Your Shipment

For questions regarding an RE Collection merchandise order, please contact:

Email: hello@regenyx.health

Please include your order number whenever possible so we can assist you more quickly.

RE Collection
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